Returns and Exchanges

We gladly accept returns and exchanges on most precious metals products within 5 business days of original delivery, provided they remain unopened and in original mint condition. Please contact us first before shipping anything back.

If you have an open order and need to cancel, contact us immediately before it ships out! Provided your specialty item has not already entered fulfillment, we can intercept and retract any order to issue a full refund.

However, customized commodities or specialty collector sets requiring custom minting cannot reverse course once placed, regardless of shipment status. We apologize for any inconvenience, but taking cancellations case-by-case allows us to best serve all customers fairly. Please reach out ASAP with any concerns!

We welcome returns/exchanges within 7 days on unopened items retaining their original new condition and packaging. Out of fairness, custom goods and special orders cannot be reversed. Call us before shipping items back.

If your order has not yet shipped out from our warehouse, we may be able to modify certain order details like shipping address or product selections. However, take note that pricing is subject to change if the market value has increased. Please call us as soon as possible with any requested order changes before processing and we’ll advise if alterations are still possible.